You may return most items in re-sellable condition within 30 days of delivery for a full refund, and with some parts there is an allowable "light use". If you have Tripp Research Product that you purchased from us that you aren't 100% happy with please give us a call!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank/Credit Card to process our refund request (10 to 14 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to any address in the United States, some restrictions apply with shipping type and when shipping outside of the continental United States.
Serialized components will be shipped to a local FFL dealer. Specific FFL dealers can be requested by purchaser at time of purchase.
Shipments will go by USPS Priority Mail unless otherwise directed by the customer. The Customer assumes all responsibility for the shipment once it leaves our hands if an alternative shipping method is used.
In the Continental United States shipping generally takes 1-3 days, depending on your distance from Central Texas, once it leaves our facility.